F.A.Q.'s

Here are a few questions that should be on a novice's or even professional's mind when entering business with our company. If you new to the world of dotcom, or webpages, these questions should arise at some point in time. So read over them and they may be able to answer some questions you already have, or may not even know to think of. If you have any questions that are not listed here, use the Feedback form to ask us any questions you may have. Return to the Web Design Service & Packages page.

Q. What will you need from me to design my website? very important!

A. In order to design and format your Website, I need you to provide us with the following before starting. Additional things such as Power Point presentations, video files, articles, soft copy of forms for downloading are optional and can be incorporated if you have them.

Company Logo or Title Logo
Again, we can always use your existing literature to work from. Usually the logos on brochures, letterhead, etc. are more than adequate. If you have your logo in electronic file format, such as .GIF or .JPG or .PNG or .PSD or .TIF format. If you do not have one, I can design one for you.

Text or Content
If you have (or can get) the text-based information you want on your site in electronic file format, I prefer it this way. Acceptable file formats are .TXT, .WRI, .DOC, .RTF, .XLS, .SXW, .ODT, .WPD (Word Perfect), .HTML, .SXC, .ODS. My next preference is to scan text from a printed page. Handwritten text is strongly discouraged (and there would be additional fee). If you do not have any existing content, please get it written by a content writer/copywriter, which you can use in your brochures as well.

Photos
Remember that the World Wide Web is a visual medium. If you have photos of your products, services, place of business or even yourself, I will include them. If you have soft copies in .GIF or .JPG or .PNG or .PSD or .TIF format, that is great. Instead, if you have actual photos, I will scan and resize and optimize them for you and include them. If you do not have printed photos, but have photo negatives, I can scan them as well. If you do not have any photos, but have them in your brochures, pamphlets, catalogs, etc. I will scan them even though their quality won't be as great as the previous options. If you do not even have brochures, pamphlets, catalogs, and if you are located in India, I can send our digital photographer to take digital photographs.

25 Word Description & Keywords
Most Web surfers use WWW search engines and directories to find your web site. These search sites use either a description or keywords in their search. Your description should include the words or phrases that someone might use to search for your business/ products/ services. You can submit as many keywords that you can think of. Remember these are words someone might use to try and find your site (i.e., bed & breakfast, or car repairs, etc.), so think of yourself as a potential visitor to your web site. We will help you in deciding those keywords.

Q. Why should I hire a professional web design company to design my website?

A. Website a new sales channel to your business which works 24 hours a day 7 days week irrespective of whether you are on vacation or busy with something. When you open an office or showroom, did you do all of the interior decoration by yourself or some one with no-brand? I am sure you spend lot of resources and got it done in the right way by highly qualified professionals. You did that because, that office/ showroom is the one that gets customers or sends them away. No matter how great products or services that you have, that office or showroom is very important. Isn't it?

Note that, you have some people working in that office or showroom to interact with customers where as on the website, it has to do on its own without a live person in the website, since it is virtual showroom or sales office. Just imagine how many efforts your sales person puts to convince the customer about your products and services, which the website has to do by itself without any human presence which indicates how much responsibility a website has and how important it is for your business.

Do you really want such a highly important task for your business, which is the heart of your complete internet sales channel for the whole world which should work 24 hours a day 365 days a year, get it done by a fresh college graduate or freelancer? Even though I am highly a qualified professional with noted experience in these services, We did not do WrightsComputerServices.com ourselves, rather our office did it by taking it as if it is a customer project and by going through all the international standards and our company strict quality control process, because it is important to our business.

Website is the image you present to the Internet world. Either it brings more customers or even turns them away forever based on what and how you present it to the customer. If you think you have a great brand offline and can afford to have any kind of website, you are wrong. Having a great brand offline and lousy website will turn away the smart customers who use latest technology. They not only skip buying via your website since they know that you are not competitive in using latest technology effectively, they may also turn away from buying offline thinking you are still using ages old technology in all aspects of your company operations or they think you are technophobia.

When you hire Wright's Computer Services, you can peacefully focus on your core business while leaving your online business strategy to the experts.

Q. How much does it cost to design a professional looking website for my business?

A. Unlike other web design companies who hide their pricing, create arbitrary quotes based on how much they'd like to make, or charge monthly fees for life; we are honest and up front about our pricing structure. Nothing you don't want or need is forced upon you. You'll have a clear understanding of the cost before the project begins and no surprises when you receive the final invoice.

Please see our Web Design Packages for a wide variety of packages and custom website fees.

Q. How long does it take to design a website for my business?

A. It varies from website to website based on the requirement. In the initial consultation, we will provide you the timeline estimates for your project.

If you have the content for your site written before the design process begins, it will help in completing the project quickly. Content should be in electronic format. Not having your copy completed before the design process can significantly delay the completion of your website.

Q. Once the website is complete, can I update it myself?

A. Yes, you own the website and you can make changes at any time if you wish. You need to have a licensed copy of software for editing and know how to transfer files to and from your live website (which are included in our website hosting setup documentation that is sent to you at the time of hosting).

Since we designed your website, it would be easy for us to make changes and you may want to sign-up for one of the website maintenance contracts as appropriate to you. A Maintenance contract is a separate service and is not mandatory.

We also offer some good online tools (add ons) to help you with content and picture changes on your website. You might ask for more details if you're planning to update your website yourself. If you're getting a eCommerce or database solution from us, those tools give you a back-end where you can define and update content on your website fairly easy.

Q. Will I be able to view my website as it is being developed?

A. Yes. We walk you through every step of the way. We want your business to succeed and will do what it takes to make that happen! We provide a project central access to you and you can see in which exact stage your project is in and you can post inputs and even send files and photos and read comments or questions posted by our staff from the same Project Central. For certain stages, project preview is made available to you from a temporary URL/website address. It will be made live only upon your approval. You can also stop by at our office if required and speak to the Project Manager assigned to your project.

Q. Once my website is live, what do I have to do to maintain it?

A. The site needs to be marketed on an ongoing basis. Fresh information also needs to be put into the site to keep it up-to-date and interesting. If you sign-up for the maintenance contract, we will update the website as and when it is needed and content is provided by you.

You also need to monitor the website traffic, analyze the keywords that are being used to reach your website, where and what time of the day the traffic is good or bad and act on it to improve them. You need to monitor any emails or requests that are generated by the visitors of your website and reply them as soon as possible. Early replies get good image about your business.

Q. Why don't you use Microsoft FrontPage (FP) Or Microsoft Word?

A. The reason that we don't use Microsoft FrontPage (FP) is because it generates a lot of HTML code that is only recognized by the Internet Explorer browser. That means that a site built with FrontPage will often display beautifully in Internet Explorer (as both FrontPage and Internet Explorer are owned by Microsoft), but will be a jumbled, unreadable mess in the Netscape or FireFox browser.

Cross-browser compatibility is very important and your website should look same as you intended across a variety of browsers. We design websites in Macromedia DreamWeaver and tweak it to make sure it looks and works same across all popular browsers.

No professional web designing company uses Microsoft Word for web design. It is only good for converting documents to quick-and-dirty HTML. When customers give documents in MS-Word, we convert it to HTML using MS-Word and then use our in-house software to clean it up and use Dreamweaver to work on it.

Q. What kind of guarantee do you offer on my web design order?

A. We completely guarantee our design work. After viewing the initial draft(s), if you are not satisfied and we offer revisions based on your feedback. If you are not satisfied even after revisions and wish to discontinue work, we will refund 100% of your deposit. Please note that, all the work done by us until that point is owned by us and you can not use it in any manner without our explicit permission.

Q. What is a proto site?

A. A "proto site" its just a preliminary drawing of your future website. It helps both you and Directory One establish the way your website will look. Elements such as page layout, colors, item position, navigation, etc. can be mocked up to speed the design process. If changes (colors, moving things around the page layout, adding columns, text, images, etc.) are needed they can be made before actual coding begins. Once you approve your proto site, we move forward and we will code the proto site you approve into your new website.

Q. What can be done to assure that my site is optimized for the user?

A. As a rule your home page should not take longer than 8 seconds to open. If it takes longer than that you can risk losing visitors. People on the web are usually wanting instant gratification. Graphics should be optimized to load quickly. You can save your slower loading pages for after you get the visitors attention. Your site should reflect your target audience's wants and needs. Your website should be easy to navigate so that your visitors don't get lost.

All the web pages developed by us are optimized to load quickly and if the website is hosted on our web servers, we also use server compression that decreases download time by an order of magnitude.

Q. What if I change my mind and want to add or change design or features of my website?

A. Websites are very flexible. What you start with can change and evolve as you need or want. A website is not like purchasing printed material where once it is printed you are stuck with it as it is. Your website can change any time you want. You can change anything from the text content to the overall design, or add new feature to your existing website any time you choose. Keep your visitors interested in returning by keeping the information on your website current and changing the website to include new information.

Q. Once you complete website design, who owns the Website?

A. Once the final payment is received, you will receive 100% ownership of your Website.

Q. Why validated code is important to design a website?

A. There's a lot of competition to get good spots in the search engines for some specific keywords or key-phrases, so proper HTML syntax and a clean code help toward better rankings. Let's say we have two competing sites, both are suitable for the top spot and the search engine has a tough time deciding who to put first. Chances are that the validated site with proper syntax will be the winner. Validation of the HTML code on your site alone will certainly not guarantee or secure you a high rating, but as with so many other things it will help and might even be a contributing factor to get you across the line.